Volunteer and Troop Support Specialist
The Volunteer and Troop Support Specialist is a primary contact for the Member Experience Team and is responsible for successfully supporting new and existing volunteers to ensure the delivery of a nationally consistent quality leadership experience that achieves positive girl outcomes and reaches increasing numbers of girls. She/he is responsible for the training, retention, and recognition of volunteers committed to the Girl Scout movement and Girl Scout Leadership Experience. The Specialist is a superior communicator and solution-oriented, and works collaboratively and efficiently to provide an exceptional customer experience.
Qualified candidate will be committed to providing an exceptional customer service experience, has a minimum of two years of relevant experience, and will demonstrate competencies in customer service, volunteer relationship management and/or human resource management, training and development, collaborative project management, and interpersonal skills. Qualified candidate will possess superior written/verbal communication skills and be able to perform accurate data entry and utilize data management software (Salesforce); proficient computer operation skills and Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint; and will be highly organized, self-directed, and a team player that will contribute to a positive organizational leadership culture. Candidate bilingual in Spanish and knowledgeable of culture is desirable.
This full time position is currently open and requires ability to work for extended periods of time at a keyboard/phone/workstation and perform tasks in a busy office environment where noise level is moderate. Council office hours are Tuesday-Friday from 7:30am-5:30pm (36 hours) and will require occasional evening or weekend hours, and less than 10-percent travel. Minimum hire rate is $16 per hour with a generous talent package including benefits and time off. Explore the council website to become knowledgeable about our inspiring mission and activities – www.gsgcf.org. For immediate consideration, email your resume and cover letter outlining your qualifications and interest in this position to firstname.lastname@example.org. EOE/Drug Free Workplace. Posted March 28, 2018.